The fabrics on the By SIDDE sofas are Protexx treated. Protexx is a water-based liquid. As soon as the sofa is upholstered, it is injected with this protector. It protects the sofa against the most common types of dirt and stains. It is a dirt-repellent impregnation. Due to the treatment, spilled liquid does not immediately penetrate into the core of the fabric fiber. We have purchased this guarantee for you from Oranje BV. Orange provides the stain guarantee.
If there is a stain in the fabric, remove the solids as much as possible with a tablespoon. Never use a knife or anything sharp. Blot any spilled liquid with a clean white cloth or tissue (be careful: printed kitchen paper can run off). Then lightly dampen a white cotton cloth and place it on the stain. The dirt pulls up into the cloth. Let the cloth dry. Rinse the cloth repeatedly and continue as long as the cloth is still absorbing color from the spilled liquid. Repeat this process until the stain is gone. Most spills have a color of their own so that you can see from the white cloth used if there is still release from the spilled. Use cold water for blood or fruit stains and warm water for other stains. (For further explanation, see the Protexx warranty)
NOTE: Never scrub the stain! If you cannot remove the stain yourself, call the service center T. 0031 (0) 55 357 5411. The service center will advise you on how to remove the stain. If that does not work, a product will be sent or an appointment will be made to remove the stain at your home. The stain must be reported within 3 working days after it has arisen. You can quickly submit a service request via www.oranjeservicecloud.com.
To be able to claim under the Protexx guarantee, you must be able to indicate which type of stain is involved. These stains are covered by the warranty: drinks, such as: coffee, tea, chocolate milk, cola, fruit juice, wine, beer and liqueur. Foods, such as: tomato sauce, gravy, peanut butter, chocolate spread, jam, ketchup, mayonnaise, curry. All excretion and excretion of humans and mammals, such as: perspiration, skin fat, blood, urine, vomit, faeces.
NOTE: dirt on the upholstered furniture caused by normal use is not covered by the warranty. Jeans stains are also not covered by the warranty.