Protexx stainguarantee

How do I keep my sofa clean?

When the sofa is upholstered, we spray it in a special, dust-free booth with Protexx fluid. Once the liquid has dried properly, the sofa is wrapped.

Is there an unexpected stain on your fabric furniture? By SIDDE has purchased a 5-year stain warranty for you from Oranje BV, the supplier of Protexx. This gives you a 5-year warranty on certain stains. These are described on the Protexx guarantee certificate that you will receive in your email after delivery from the bank. For more information, see Protexx Stain Guarantee.

 

Your sofa can get dirty with use. This is not covered by the stain guarantee. You keep the sofa beautiful and hygienic for longer by cleaning it regularly. By SIDDE advises you to apply the tips below for even more enjoyment from your bank.

 

Avoid direct sunlight
Under the influence of sunlight, each coating discolours to a greater or lesser extent over time. Cotton fabrics are particularly sensitive to this. It is best to avoid direct sunlight on furniture as much as possible.

 

Vacuum the furniture once a week
Dust particles end up everywhere, including furniture! Dust is hard to see on furniture, which means that many people postpone maintenance. We recommend vacuuming the furniture once a week from the moment of purchase. To do this, use a nozzle with a soft brush that is only used for this purpose. Make sure the mouthpiece does not have any protrusions that could damage the fabric or leather.

 

Fabric cover
Smooth gently over the upholstery. For fabrics with a nap, always vacuum with the nap. In this way you also remove dust particles such as sand that cause wear over time.

What does the Protexx guarantee include?

The fabrics on the By SIDDE sofas are Protexx treated. Protexx is a water-based liquid. As soon as the sofa is upholstered, it is injected with this protector. It protects the sofa against the most common types of dirt and stains. It is a dirt-repellent impregnation. Due to the treatment, spilled liquid does not immediately penetrate into the core of the fabric fiber. We have purchased this guarantee for you from Oranje BV. Orange provides the stain guarantee.

 

If there is a stain in the fabric, remove the solids as much as possible with a tablespoon. Never use a knife or anything sharp. Blot any spilled liquid with a clean white cloth or tissue (be careful: printed kitchen paper can run off). Then lightly dampen a white cotton cloth and place it on the stain. The dirt pulls up into the cloth. Let the cloth dry. Rinse the cloth repeatedly and continue as long as the cloth is still absorbing color from the spilled liquid. Repeat this process until the stain is gone. Most spills have a color of their own so that you can see from the white cloth used if there is still release from the spilled. Use cold water for blood or fruit stains and warm water for other stains. (For further explanation, see the Protexx warranty)

 

NOTE: Never scrub the stain! If you cannot remove the stain yourself, call the service center T. 0031 (0) 55 357 5411. The service center will advise you on how to remove the stain. If that does not work, a product will be sent or an appointment will be made to remove the stain at your home. The stain must be reported within 3 working days after it has arisen. You can quickly submit a service request via www.oranjeservicecloud.com.

 

 

To be able to claim under the Protexx guarantee, you must be able to indicate which type of stain is involved. These stains are covered by the warranty: drinks, such as: coffee, tea, chocolate milk, cola, fruit juice, wine, beer and liqueur. Foods, such as: tomato sauce, gravy, peanut butter, chocolate spread, jam, ketchup, mayonnaise, curry. All excretion and excretion of humans and mammals, such as: perspiration, skin fat, blood, urine, vomit, faeces.

 

NOTE: dirt on the upholstered furniture caused by normal use is not covered by the warranty. Jeans stains are also not covered by the warranty.

When will I receive the Protexx certificate?

The Protexx warranty certificate is sent by e-mail, which is valid for 5 years. You will receive this certificate from your sofa on the day of delivery or a few days later.

 

Sometimes it can happen that the certificate has ended up in your spam-mail.

Which stains are covered by the Protexx-guarantee?

Beverages, such as: coffee, tea, chocolate milk, cola, fruit juice, wine, beer and liqueur. Foods, such as: tomato sauce, gravy, peanut butter, chocolate spread, jam, ketchup, mayonnaise, curry. All excretion and excretion of humans and mammals, such as: perspiration, skin fat, blood, urine, vomit, faeces.

 

NOTE: dirt on the upholstered furniture caused by normal use is not covered by the warranty. Jeans stains are not covered by the warranty. A stain must be reported within 3 working days after it occurs.

Help me! I have a stain on my sofa

If there is a stain in the fabric, remove the solids as much as possible with a tablespoon. Never use a knife or anything sharp. Blot any spilled liquid with a clean white cloth or tissue (beware: printed kitchen paper may run off). Then lightly dampen a white cotton cloth and place it on the stain. The dirt pulls up into the cloth. Let the cloth dry. Then rinse the cloth and continue as long as the cloth is still absorbing color from the spilled liquid. Repeat this process until the stain is gone. Most spills have a color of their own so that you can see from the used white cloth whether there is still release from the spill. Use cold water for blood or fruit stains and warm water for other stains. (For further explanation, see the Protexx warranty)

 

NOTE: Never scrub the stain! If you cannot remove the stain yourself, call the Oranje BV service center. T. 0031 (0) 55 357 5411. The service center will advise you on how to remove the stain. It is important that you take immediate action when the stain develops and that you know what kind of stain it is. The warranty does not apply to old / unknown stains.

 

If you are unable to get the stain out, Orange will send you a product that should be able to do this or an appointment will be made to remove the stain at your home. The stain must be reported within 3 working days of its appearance.

 

Prefer not to call? Via www.oranjeservicecloud.com you can quickly submit a service request with a description and photos.

Free Protexx?

We want you to enjoy your sofa for a long time. You can extend the lifespan by regularly maintaining your sofa, but also by the Protexx treatment. A surcharge of € 40 to € 50 is charged per seat in the regular shops. So for a 3-seater sofa that is € 150. And for a corner sofa € 300, which is in addition to the price of the sofa.

 

You pay nothing more at By SIDDE. The price you see is the price including Protexx.


Firma Oranje BV provides the Protexx guarantee. It's some kind of insurance. We buy the warranty for you and if stains occur you can contact Oranje BV to discuss how it can be resolved. Make sure you have the certificate to hand. The certificate describes the conditions to be able to claim the stain guarantee.

Are ink stains covered by the Protexx-guarantee?

No, an ink stain is not covered by the warranty. But you can always call the employees of the Orange service desk. T 0031 (0) 55 357 5411

Oranje is an expert in the field of stains and can advise you on how to deal with these stains. There is a remedy for ink stains that you can purchase for a fee.

Are jeans stains also covered by the warranty?

No, unfortunately, the deposition of blue jeans on the fabric is not covered by the warranty. Jeans are made with white yarn and get their color from a blue dye bath. This blue paint can transfer to the fabric. To remove the paint from the fabric, an aggressive agent is needed that will damage the fabric. This is why the stains of jeans are not covered by the warranty.

Can I extend the Protexx-guarantee after 5 years?

Unfortunately, it is not possible to extend it again by 5 years after the 5-year Protexx warranty.

Can I have the sofa completely cleaned?

By SIDDE cannot clean the sofa for you. But the provider of the Protexx stain guarantee, Oranje BV, can do this for you. For By SIDDE customers, Oranje gives a 50% discount on a general cleaning. Normally this costs 240 euros, but if you are in possession of a Protexx certificate in the warranty period (within 5 years after purchase), this will cost 120 euros including call-out costs.

 

Oranje cleans your sofa in such a way that the Protexx protection remains intact. PLEASE NOTE, do you have the sofa cleaned by another company? Chemical cleaning or cleaning under high temperatures DOES affect the Protexx protective layer.

We're glad to help.

Mon - Thu: 9.00 - 17.00
Fri: 9.00 - 15.00

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