Products in shoppingcart

Via our shop on the site you can order the desired sofa with the chosen fabric and leg color via the button and place it in the shopping cart. It is also possible to order several of the chosen items and later in the payment process it is always possible to adjust this specified number.

How long is the delivery time?

The fastes delivery time is 2-3 weeks at the moment.

How is the sofa constructed?

Our sofas are constructed from a wooden carcass, with metal nosag springs. On sofas with a fixed seat, the seat has bonell inner springing on top of the nosag springing, with a layer of HR foam on top. This is a high-quality filling that becomes softer with use.

 

In case of the Odin and Pelle sofas, HR foam is used with a top layer of memory foam. The seat molds to your body. When you stand up, the memory foam slowly returns to the original shape. On sofas with loose cushions, such as corner sofa Mads, the seat cushion has a high-quality cold foam underlayer, topped with a layer of silicone and sticks that are stitched into chambers. 

 

Depending on the type of upholstery, body weight and intensity of use, the filling and springs decrease in stiffness by 10% in the initial phase, eventually remaining constant at 85% of new value.

What are folds?

Each type of fabric is different, but mostly made of polyester yarn and have a certain elasticity. In use, a fabric will give folds. That is nothing to worry about, it adds charm to the furniture. Every fabric has stretch in it, with some fabrics the stretch is greater than with others. The degree of fold formation depends on the stretch in the fabric (the more stretch, the more fold formation), the type of seating furniture (for example firmly upholstered or cover upholstered), the width of the seat / back surface (the wider, the sooner wrinkling) and the loss of stiffness of the filling.

Color fastness

The color fastness of a fabric is determined by tests on a scale from 1 to 8, where 1 stands for strong discoloration and 8 for no discoloration.

 

Three lightfastness classes are distinguished:
4 = sufficient
5 = good
6 = very good

 

Every fabric will discolour over time, sunlight accelerates the process. With dark colors this is more visible than with light ones. Synthetic fibers show less discoloration than natural fibers. Therefore, never place the sofa in direct sunlight to prevent discoloration.

Guarantee

By SIDDE makes its sofa collection with great care and guarantees a long lifespan if it is maintained with care and attention. More information about the materials we use can be found at Product information.

What is pilling?

Pilling of the fabric is caused by loose fibers that start to felt through a rotating movement. The degree of pilling depends on the weave, the fiber length, the fiber type and the intensity of use. Fabrics with wool are more likely to pill than other fabrics. It is a phenomenon that will disappear over time. The fibers can be removed well with a lint comb or electric pill device. If a loop is pulled, never pull it out, but work it towards the wrong side of the fabric.

 

The degree of pilling is indicated for each bank. The rating scale runs from 5-1:
5 = no pilling
1 = very strong pilling

Guarantee on our sofas

In addition to the legal guarantee (which means that, a product must meet what the consumer can reasonably expect from it), By SIDDE provides a 5-year construction guarantee. The construction guarantee concerns the interior of the sofa, that is the wooden construction and the suspension. By SIDDE gives this excellent guarantee because our products are of high quality. Do you still have a warranty issue? Mail to our employees via [email protected] and we will find a solution for you.

 

You will also receive a 5-year Protexx stain guarantee, which we have purchased for you from Oranje BV. The stains below are included in the Protexx stainguarantee. 

 

Beverages, such as:

-   Coffee, tea, chocolate milk

-   Coke and fruit juices

-   Wine, beer and liquor

 

Foods, such as:

-   Ketchup, mayonnaise

-   Tomato sauce and gravy

-   Peanut butter, chocolate and marmalade

-   Butter, milk and other oil-based stains

 

Excretions of humans and mammals, such as:

-   Body oil

-   Vomit

-   Sweat

-   Urine

-   Blood

-   Feces

 

NOTE: dirt on the upholstered furniture caused by normal use is not covered by the warranty. Jeans stains are not covered by the warranty. A stain must be reported within 3 working days after it occurs. More information about the Protexx guarantee can be found on the Protexx stainguarantee

What is martindale?

Martindale is a term used to describe the durability of an upholstery fabric. For a piece of furniture in a normal household, it is recommended to keep at least 15,000 for normal use and at least 25,000 for intensive use.

What is fabric crush?

A fabric can crush as a result of body heat, weight and moisture. This is especially the case with chenille, cord or velor fabrics. The fibers of these types of fabrics stand upright and provide a soft appearance. In use, the fiber lies flat and a seat mirror is created that optically gives a color difference.

 

By regularly rubbing in the direction of the pile with a soft vacuum cleaner mouth or with a soft brush, the fibers will largely return to the original direction and the optical color difference will largely disappear. The creation of a seat mirror is a characteristic of chenille and velor-like fabrics and is no reason for complaint.

Guarantee on our rugs

The warranty on a By SIDDE rug is 2 years, this is in accordance with the legal guarantee. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

How do I keep my sofa clean?

You keep furniture beautiful and hygienic for longer by cleaning it regularly. By SIDDE advises you to apply the tips below for even more enjoyment of your furniture.

 

Avoid direct sunlight
Under the influence of sunlight, each coating discolours to a greater or lesser extent over time. Cotton fabrics are particularly sensitive to this. It is best to avoid direct sunlight on furniture as much as possible.

 

Vacuum the furniture once a week
Dust particles end up everywhere, including furniture! Dust is hard to see on furniture, which means that many people postpone maintenance. We recommend vacuuming the furniture once a week from the moment of purchase. To do this, use a nozzle with a soft brush that is only used for this purpose. Make sure the mouthpiece does not have any protrusions that could damage the fabric or leather.

 

Fabric cover
Smooth the upholstery carefully. For fabrics with a nap, always vacuum with the nap. In this way you also remove dust particles such as sand that cause wear and tear over time.

Order process
  • Via our shop on the site you can order the desired sofa with the chosen fabric and leg color via the button and place it in the shopping basket. Accessories can also be placed in the shopping cart via the product page. 

 

  • After pressing the order button you will enter My shopping cart and an overview of the ordered item (s) will be given. In this screen you can also adjust the number of ordered item (s) by means of - and + sign. If the overview is correct, then click on the “Proceed to payment” button.

 

  • You can create a By SIDDE account, if you already have an account you can log in to the existing account with your email address and password. If you have forgotten your password, click on forgot password and then enter your e-mail address, you will receive instructions in your e-mail to reset your password. In this field “My details” it is also possible to adjust your order. Check if your entered details are correct and then click on "Proceed to payment"

 

  • You will now enter the field “My payment method” and you can choose a delivery time here. Our carrier works with certain routes and the delivery times are indicated 6 weeks in advance, with the first delivery option shown first at the top. For Germany, you will receive the delivery time by email.

 

  • Then choose a payment method in which way you want to fulfill the order. You can find an explanation of the indicated payment method under the heading “Payment method”.

 

  • If you have filled in everything correctly and you agree with our Terms and Conditions, you can tick the box “I agree with the terms and conditions and have checked my order and details”. Then press the pay button.

 

  • You will now be forwarded to the specified payment method and can continue this process depending on the type of payment. As soon as the payment has been made, you will receive a notification that the order has been completed and you will receive a confirmation email from us with the order and invoice within a few minutes.
How can I disconnect the sofa?

A corner sofa consists of 2 parts. The parts are upholstered on the sides. Under the recamiere / longchair are two metal hooks, and under the other part (3-seater sofa) a plastic grab, a kind of "crocodile mouth". If you want to separate the parts from each other, the recamiere / longchair part must be lifted slightly. Just a little bit. This releases the crocodile mouth from the metal profile. You can turn the crocodile beak away from under the sofa so that it is no longer visible.

 

To reconnect the parts, the 2 crocodile jaws must be straight forward. Make sure they are in the same position as the metal pins. Slide the parts together. The happers pull themselves into the pins. You will hear a clicking sound.


For further explanation about connecting and disconnecting the sofa parts, please refer to the manual.

How do I keep my sofa clean?

When the sofa is upholstered, we spray it in a special, dust-free booth with Protexx fluid. Once the liquid has dried properly, the sofa is wrapped.

Is there an unexpected stain on your fabric furniture? By SIDDE has purchased a 5-year stain warranty for you from Oranje BV, the supplier of Protexx. This gives you a 5-year warranty on certain stains. These are described on the Protexx guarantee certificate that you will receive in your email after delivery from the bank. For more information, see Protexx Stain Guarantee.

 

Your sofa can get dirty with use. This is not covered by the stain guarantee. You keep the sofa beautiful and hygienic for longer by cleaning it regularly. By SIDDE advises you to apply the tips below for even more enjoyment from your bank.

 

Avoid direct sunlight
Under the influence of sunlight, each coating discolours to a greater or lesser extent over time. Cotton fabrics are particularly sensitive to this. It is best to avoid direct sunlight on furniture as much as possible.

 

Vacuum the furniture once a week
Dust particles end up everywhere, including furniture! Dust is hard to see on furniture, which means that many people postpone maintenance. We recommend vacuuming the furniture once a week from the moment of purchase. To do this, use a nozzle with a soft brush that is only used for this purpose. Make sure the mouthpiece does not have any protrusions that could damage the fabric or leather.

 

Fabric cover
Smooth gently over the upholstery. For fabrics with a nap, always vacuum with the nap. In this way you also remove dust particles such as sand that cause wear over time.

Payment methods

  iDEAL | Online betalen via uw eigen bank VISA accepteren File:MasterCard Logo.svg - Wikimedia Commons  Koppeling met Paypal | Gripp BedrijfssoftwareBetalen met Sofort in online casino's - TopCasino File:Klarna Payment Badge.svg - Wikimedia Commons  Bancontact

Is it possible to order loose fabric?

It is possible to order loose fabric from us, but this is not possible via our website but only by e-mail. The fabric can be ordered per linear meter and charges € 25.00 per linear meter excluding shipping costs of € 15.00 per order in the Netherlands, and € 20.00 for Germany and Belgium. The width of the fabric is about 140cm.


The loose material has not been treated with Protexx and we cannot offer it with treatment.
Loose fabric has no right of return.

Can I order my sofa now, if I want to have it delivered in 5 weeks?

Yes that is possible. You can order a sofa, click on the lastest delivery date and send an email to [email protected] with the desired delivery week.

Delivery costs

Under € 50.00 we will charge € 6.95 for delivery in the Netherlands, € 9.95 for Belgium and € 13.50 for Germany, Austria and France. In the Netherlands and Belgium, we do not charge extra costs for a sofa delivery. In France, Germany and Austria the delivery costs for a sofa are € 79.00. These cost are charged via our payment system for the delivery of the order.

 

By SIDDE works with the transport partner TSN (NL), MTC-Trans (BE), Logistik Manufaktur (DE) and Cargoe (AT), which specialize in the delivery of furniture. Assembly of the legs is included. The sofa is packed in a protective textile cover and will be delivered to the living room if it is easily accessible. After delivery, we will take the textile cover back with us for reuse.

 

The drivers always come in pairs. The room in which the sofa will be placed must be vacated. Our drivers will not move any existing furniture around the house and will take back the old furniture. Delivery takes place on the ground floor or first floor, provided that it is easily accessible.

 

If our freight forwarder comes to deliver the ordered bank and it turns out on the spot that the sofa does not fit in the house, we will check with our freight forwarder whether there are other delivery options. Provided that it is decided to take the sofa back with you and is offered again later by our carrier, costs of € 150.00 will be incurred. See also our general terms and conditions.

 

** For the "Waddeneilanden" we only offer deliveries with a surcharge. That is because the transport has been outsourced to a local supplier. By SIDDE hands over the sofa at the boat to the mainland. A threshold service is offered on the islands, because we can not guarantee that the sofa was placed in the living room. Delivery takes place exclusively from Monday to Friday. The sofa is packed in a cardboard box in a plastic sleeve.

Can I also order with a business account?

It is possible to order products from By SIDDE for projects such as Hospitality, Healthcare, Government, Recreation or Office furnishing. This concerns multiple numbers. Contact us by email or phone. We make an inventory of your wishes and send you a quotation. Business orders for private advice are not possible.

How do I know if the sofa will fit in our home?

You will find all sizes on the product page of your favorite sofa. See + SIZE for this. These are the measurements of the sofa including legs.

For the sizes of the sofa in the package, you can click on + PACKAGING. The sofa (parts) are packed in a reusable cover. The legs of the Knud and Sommer sofas are pre-assembled. This one is 5cm high. In all other models, the leg is not pre-assembled.

 

It is very important to measure in advance whether the new sofa will fit through the door, through the hallway, into the living room. Measure every wall. Also include the height of the ceiling.

 

Distinguish between normal dimensions and the usable space that remains. Consider, for example, radiators or other small things that make the surface less useful. You need more than four inches extra to get a piece of furniture through a door, stairwell or into the elevator.

 

Do you have to turn a corner? Count on some extra space. Tips for doubters: For example, try to get through the door with a flat piece of cardboard of the right size first. Incidentally, often more fits in an elevator than you think, so check that extra carefully.

Change the order

After you have ordered and paid the sofa, our employees will immediately start working on your order. Depending on the status of the order, contact and delivery details can still be changed. Do you still want to change something in your order? Please contact us as soon as possible by sending an email to [email protected].

What does the Protexx guarantee include?

The fabrics on the By SIDDE sofas are Protexx treated. Protexx is a water-based liquid. As soon as the sofa is upholstered, it is injected with this protector. It protects the sofa against the most common types of dirt and stains. It is a dirt-repellent impregnation. Due to the treatment, spilled liquid does not immediately penetrate into the core of the fabric fiber. We have purchased this guarantee for you from Oranje BV. Orange provides the stain guarantee. 

 

If there is a stain in the fabric, remove the solids as much as possible with a tablespoon. Never use a knife or anything sharp. Blot any spilled liquid with a clean white cloth or tissue (be careful: printed kitchen paper can run off). Then lightly dampen a white cotton cloth and place it on the stain. The dirt pulls up into the cloth. Let the cloth dry. Rinse the cloth repeatedly and continue as long as the cloth is still absorbing color from the spilled liquid. Repeat this process until the stain is gone. Most spills have a color of their own so that you can see from the white cloth used if there is still release from the spilled. Use cold water for blood or fruit stains and warm water for other stains. 

 

For further explanation, see the Protexx warranty:

 

NOTE: Never scrub the stain! If you cannot remove the stain yourself, call the service center T. 0031 (0) 55 357 5411. The service center will advise you on how to remove the stain. If that does not work, a product will be sent or an appointment will be made to remove the stain at your home. The stain must be reported within 3 working days after it has arisen. You can quickly submit a service request via www.oranjeservicecloud.com.

 

To be able to claim under the Protexx guarantee, you must be able to indicate which type of stain is involved. These stains are covered by the warranty: drinks, such as: coffee, tea, chocolate milk, cola, fruit juice, wine, beer and liqueur. Foods, such as: tomato sauce, gravy, peanut butter, chocolate spread, jam, ketchup, mayonnaise, curry. All excretion and excretion of humans and mammals, such as: perspiration, skin fat, blood, urine, vomit, faeces.

 

NOTE: dirt on the upholstered furniture caused by normal use is not covered by the warranty. Jeans stains are also not covered by the warranty.

When will I receive the Protexx certificate?

The Protexx warranty certificate is sent by e-mail, which is valid for 5 years. You will receive this certificate from your sofa on the day of delivery or a few days later. Sometimes it can happen that the certificate has ended up in your spam-mail.

Which stains are covered by the Protexx-guarantee?

Beverages, such as:

-   Coffee, tea, chocolate milk

-   Coke and fruit juices

-   Wine, beer and liquor

 

Foods, such as:

-   Ketchup, mayonnaise

-   Tomato sauce and gravy

-   Peanut butter, chocolate and marmalade

-   Butter, milk and other oil-based stains

 

Excretions of humans and mammals, such as:

-   Body oil

-   Vomit

-   Sweat

-   Urine

-   Blood

-   Feces

 

NOTE: dirt on the upholstered furniture caused by normal use is not covered by the warranty. Jeans stains are not covered by the warranty. A stain must be reported within 3 working days after it occurs.

 

Help me! I have a stain on my sofa

If there is a stain in the fabric, remove the solids as much as possible with a tablespoon. Never use a knife or anything sharp. Blot any spilled liquid with a clean white cloth or tissue (beware: printed kitchen paper may run off). Then lightly dampen a white cotton cloth and place it on the stain. The dirt pulls up into the cloth. Let the cloth dry. Then rinse the cloth and continue as long as the cloth is still absorbing color from the spilled liquid. Repeat this process until the stain is gone. Most spills have a color of their own so that you can see from the used white cloth whether there is still release from the spill. Use cold water for blood or fruit stains and warm water for other stains. 

 

For further explanation, see the Protexx warranty:

 

NOTE: Never scrub the stain! If you cannot remove the stain yourself, call the Oranje BV service center. T. 0031 (0) 55 357 5411. The service center will advise you on how to remove the stain. It is important that you take immediate action when the stain develops and that you know what kind of stain it is. The warranty does not apply to old / unknown stains.

 

If you are unable to get the stain out, Orange will send you a product that should be able to do this or an appointment will be made to remove the stain at your home. The stain must be reported within 3 working days of its appearance.

 

Prefer not to call? Via www.oranjeservicecloud.com you can quickly submit a service request with a description and photos.

Free Protexx?

We want you to enjoy your sofa for a long time. You can extend the lifespan by regularly maintaining your sofa, but also by the Protexx treatment.

 

A surcharge of € 40 to € 50 is charged per seat in the regular shops. So for a 3-seater sofa that is € 150. And for a corner sofa € 300, which is in addition to the price of the sofa. You pay nothing more at By SIDDE. The price you see is the price including Protexx.


Firma Oranje BV provides the Protexx guarantee. It's some kind of insurance. We buy the warranty for you and if stains occur you can contact Oranje BV to discuss how it can be resolved. Make sure you have the certificate to hand. The certificate describes the conditions to be able to claim the stain guarantee.

Are ink stains covered by the Protexx-guarantee?

No, an ink stain is not covered by the warranty. But you can always call the employees of the Orange service desk. T 0031 (0) 55 357 5411. Oranje is an expert in the field of stains and can advise you on how to deal with these stains. There is a remedy for ink stains that you can purchase for a fee.

Prices

All prices mentioned on our website www.bysidde.com are shown including 21% VAT (NL and BE), 19% (DE) and 20% (AT). After placing your order, you will receive a digital VAT invoice for your administration.

 

The prices indicated on the website include free delivery within the Netherlands & Belgium from a minimum order amount of € 50.00. For orders under € 50.00, shipping costs of € 6.95 for the Netherlands, € 13,50 for Austira and € 9.95 for Belgium and Germany will be charged. There is also a right of return on all our items within 30 days without additional costs. For more information, see our delivery and returns.

 

We may have to change our selling prices in the meantime due to changing purchasing prices on the world market in raw materials, which have an effect on the final cost price. For example, a higher oil price has an effect on the purchase of our cold foam, polyester yarn and the transport costs. We try to keep this to a minimum. If a price has to be adjusted after you have closed and paid for the sale, but it has not yet been delivered, the difference between the old and new price cannot be calculated.

How can I request fabric swatches?

We have put together a sample kit for each model. This contains all the colors in which the sofa can be upholstered. The fabrics are not interchangeable on other models. The samples can be ordered free of charge, maximum 2 kits per address.

 

The package will be sent home within 3-5 working days with PostNL, which fits through the letterbox. We work with GLS parcel service for Belgium and Deutsche Post for Germany. The sample kit is offered personally.

 

Are you a professional stylist and do you make interior plans? Then order the By SIDDE interior kit for professionals. It contains all fabric samples from the entire collection. 

 

 

Interior kit for professionals?

Are you a professional stylist and do you make interior plans? Then order the By SIDDE interior kit for professionals. It contains all fabric samples from the entire collection. 

How can I report a complain?

Our By SIDDE team does its utmost to make your order in our factory with great care and deliver it to you satisfactorily. In the unlikely event that something is not right with the product or service provided by us, we are happy to help you as follows.

 

Send an email to [email protected] with a description of your complaint with clear photos. You will receive a written substantive response (email) from our service team within 3 working days. A complaint can relate to the delivered product or the service.

 

In the event of a well-founded complaint, By SIDDE proposes how to resolve it. The solution will be performed within 4 weeks.

 

If you are not satisfied with the solution provided, you can also submit your complaint to the Disputes Committee via the European ODR Platform.

Link European ODR Platform

Or via the Thuiswinkel disputes committee:

PO Box 90600, 2509 LP in The Hague (www.sgc.nl)

Where can I try the sofa?

By SIDDE is an online concept. You can request a free fabric sample kit of your favorite sofa. So you can look at the colors at home, in your daylight. You can try the sofa at home for 30 days. And if you don't like it? We will pick up the sofa free of charge and refund your money.

 

Would you prefer to try the sofa first? Visit our studio in Eerbeek or our showroom in Leerdam or Heerenveen.

 

 

Showroom Leerdam

Kerkstraat 8 

4141 AW Leerdam

The Netherlands 

 

 

Showroom Heerenveen 

Lindegracht 13

8441 GJ Heerenveen

The Netherlands 

 

 

Studio Eerbeek

Stationstraat 3

6961 DX Eerbeek

The Netherlands 

 

 


How can I return my sofa?

Are you not satisfied? It is possible to withdraw from your bank within 30 days of receipt. To return the sofa you can contact our customer service [email protected].

 

 

Withdrawal period
You have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must notify us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form for this, but you are not obliged to do so. To meet the withdrawal period, it is sufficient to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

 

Consequences of the withdrawal
If you cancel the agreement, you will receive back from us all payments that you have made up to that point, without delay and in any case no later than 14 days after we have been informed of your decision to cancel the agreement. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.

 

In the Netherlands, Belgium and Poland, we do not charge extra costs for the first sofa exchange. In France, Germany and Austria we charge delivery costs for the first exchange of € 79.00

For a possible second exchange or return of the second sofa, € 250.00 will be charged for every countries.

 

Term of return - Sofas By SIDDE
You must make an appointment for the goods to be collected by our transport partner immediately, but in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you return the sofa before the 30-day period has expired.

 

A sofa that is returned to us must be provided with a copy of your proof of purchase (for example the invoice) and a return form filled in as completely as possible or another unambiguous statement showing your wish to cancel.

 

 

We will then contact our transport partner with the instruction to collect the sofa back, we will pass on the details, and a request to contact you to schedule a day. Our carrier ensures that the sofa is packed in a furniture cover. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

 

Upon return to our warehouse, the sofa is assessed and determined whether the full amount or an amount with deduction of depreciation will be refunded to you. You will be informed of this by email. You will receive the amount a maximum of 14 days after the cancellation notification has been received. However, we may withhold the refund until we have received the sofa back, or you have demonstrated that you have returned the sofa, whichever is the earliest.

Are jeans stains also covered by the warranty?

No, unfortunately, the deposition of jeans on the fabric is not covered by the warranty. Jeans are made with white yarn and get their color from a dye bath. This paint can transfer to the fabric. To remove the paint from the fabric, an aggressive agent is needed that will damage the fabric. This is why the stains of jeans are not covered by the warranty.

Can I extend the Protexx-guarantee after 5 years?

Unfortunately, it is not possible to extend it again by 5 years after the 5-year Protexx warranty.

Can I have the sofa completely cleaned?

By SIDDE cannot clean the sofa for you. But the provider of the Protexx stain guarantee, Oranje BV, can do this for you. For By SIDDE customers, Oranje gives a 50% discount on a general cleaning. Normally this costs 240 euros, but if you are in possession of a Protexx certificate in the warranty period (within 5 years after purchase), this will cost 120 euros including call-out costs.

 

Oranje cleans your sofa in such a way that the Protexx protection remains intact. PLEASE NOTE, do you have the sofa cleaned by another company? Chemical cleaning or cleaning under high temperatures DOES affect the Protexx protective layer.

How can I return accessories?

Are you not satisfied? It is possible to revoke it within 30 days of receipt of your carpet, coffee table or cushion. To return your order, you can contact our customer service [email protected]

 

 

Term of return - Carpets, coffee tables and cushions BY SIDDE
You must return or hand over the goods to us immediately, but in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you send back the goods before the 30-day period has expired.

 

Rugs, coffee tables and cushions that are returned to us must, if possible, be provided with the original, undamaged packaging together with a copy of your proof of purchase (for example the invoice) and a return form that is completed as completely as possible or another unambiguous statement showing your wish to cancel.

What are the costs for a return?

It is possible to dissolve the agreement with regard to the purchase of a product during a cooling-off period of 30 days without giving reasons. There are no costs associated with the return of one of our sofas, rugs, coffee tables and other items if you follow the procedure described in returns on our website.

 

In all cases, this can be indicated to us by e-mail within the reflection period of 30 days. A return form can also be completed for this notification. After a check upon return of the item, and provided it is in an undamaged condition, you will receive a credit invoice and the amount paid by you will be refunded to your account number. If the item is damaged, this depreciation will be settled on the credit invoice.

 

In the Netherlands, Belgium, and Poland we do not charge extra costs for the first sofa exchange. In France, Germany and Austria we charge delivery costs for the first exchange of € 150.00

For a possible second exchange or return of the second sofa, € 250.00 will be charged for every countries.

 

If our carrier comes to deliver the ordered sofa and it appears on the spot that the bank does not fit in the home, then it will be examined in consultation with our carrier whether there may be other options for delivery. Provided it is decided to take the bank with you again and will be offered again later by our carrier, then there are costs involved, these amounts are € 150.00. See also our General Terms and Conditions.

Can I choose a different fabric for the sofa?

By SIDDE has consciously chosen to choose 1 fabric per model. It is not possible to choose a fabric that belongs to another sofa. You can choose from different colors per model. We only make the sofa when you order it and deliver for free within 2-4 weeks. By keeping the production process simple, we can produce quickly at competitive prices.

Can I order the sofa in a different size?

Unfortunately, it is not possible to order a different size sofa than the models and corresponding sizes that we have described in our shop. Customization within our concept is therefore not possible.

Can I order an interior kit for professionals?

Are you a professional stylist and do you make interior plans? Then request the free By SIDDE interior kit for professionals. It contains all fabric samples from the entire collection. To receive this you can send an email to [email protected] with your company details and Chamber of Commerce number.

Is it possible to add the invoice to a business address?

It is possible to create an account on the business address. During ordering you can choose the option to enter a different shipping address. If you would like to receive an invoice after delivery, please send an email with your oder ID to [email protected]. As soon as delivery has taken place, you will receive the invoice via email.

Can I sell By SIDDE products in my shop?

By SIDDE is an online concept. We make the sofa to order as soon as the consumer orders it and deliver it free of charge at home within 2 to 3 weeks. We give the price advantage of direct delivery from the factory directly back to the consumer because we do not have the intervention of wholesalers or shops. A dealership is therefore not possible.

Ist it possible to change the leg of my sofa?

It is not possible to provide another leg under the sofa. You can also replace the leg yourself for a higher or lower version. For example on the site www.meubelpootjes.nl various legs are for sale.

 

Higher or lower legs do have consequences for the seating comfort. The combination of the seat height and seat depth in centimeters together determine the comfort. If the leg height becomes much higher or lower, then the ratio is gone.

Price change

10-01-2024

Due to the high demand for wood, metal and furniture foam, the prices for these raw materials have risen sharply in recent months. Scarcity has arisen. Unfortunately, we are forced to adjust our prices.

Package of the sofa

Once your sofa is made, it will be packaged in a reusable textile cover. Environmentally friendly packaging. An additional advantage is that you do not have any clutter in the house.

 

Do you want to temporarily store your sofa? Then we can pack the sofa for you in cardboard and plastic. After your order, send an email with this request to [email protected].

Do you have By SIDDE products in Sketchup?

Our collection of sofas can be found in Sketchup's 3D warehouse.

By SIDDE sofas in Sketchup

Our collection of sofas can be found in Sketchup's 3D warehouse.

Are the By SIDDE sofas available in SketchUp?

Our collection of sofas can be found in SketchUp's 3D warehouse.

Can I wash the covers of the sofa?
Our sofas are permanently upholstered. These are not covers that can be removed. The fabric has been treated with a dirt-repellent agent so that you can enjoy your sofa for longer.
 
How is the Liv element sofa constructed?

Eco sofa Liv is the first recyclable sofa in By SIDDE's collection. The wood used in the sofa's construction is free of harmful substances such as formaldehyde and comes from a sustainably managed forest.

 

The wooden carcass is fitted with a metal nosag lower spring, topped with a bonell inner spring. A layer of durable foam made with recycled raw materials provides a fine, firm seating comfort that will last for years.

 

The upholstery not only provides the look and feel, but also a piece of furniture that will remain beautiful over the years. In use, space will be created in the fabric which may cause slight creasing, this is normal.

 

Click here for more information on Eco sofa Liv's materials.

Studio By SIDDE Eerbeek
Meet the By SIDDE Inspiration Studio, a creative extension of our factory. Experience the entire collection of sofas, feel the different strong fabrics and discover sustainable aspects of our brand. The Studio is an inspiration space where we photograph, design and collect the latest trends on a daily basis.
 
The Inspiration Studio of By SIDDE is open on Friday and Saturday from 10:00 to 17:00. A colleague of ours is present and can help you make the right choice. The Studio is located in Eerbeek (The Netherlands).
 
 
Showroom By SIDDE Leerdam

Discover the complete By SIDDE sofa collection in the Leerdam Showroom. Touch the different hard-wearing fabrics and get to know the sustainable aspects of our brand.

 

The Leerdam showroom is open from Wednesday to Saturday from 10.00 to 17.00 and on Sunday from 11:30 to 16:30. Plan a visit to the showroom for interior advice. Our interior designers will be happy to help you make the right choice. The Showroom is located in Leerdam (The Netherlands).

 

 

Showroom By SIDDE Heerenveen

Discover the complete By SIDDE sofa collection in the Heerenveen Showroom. Touch the different hard-wearing fabrics and get to know the sustainable aspects of our brand.

 

The Heerenveen showroom is open from Wednesday to Saturday from 10.00 to 17.00 and on Sunday from 11:30 to 16:30. Plan a visit to the showroom for interior advice. Our interior designers will be happy to help you make the right choice. The Showroom is located in Heerenveen (The Netherlands).

 

 

What does OEKO-TEX Standard 100 mean?

OEKO-TEX Standard 100 is one of the world's best-known labels for textiles tested for harmful substances. This means that every component of this item marked with this certification has been tested for harmful substances and is therefore harmless to human health.

What does OEKO-TEX STeP mean?

OEKO-TEX STeP is an independent certification for sustainable production facilities. OEKO-TEX STeP certification sets the highest standards for both social and environmental aspects of textile and leather production. This certification is a sign of responsibility to workers and the environment and supports a company's journey toward more sustainable production.

 

OEKO-TEX STeP certified production facilities make an important contribution so that products throughout the value chain can be recognized with the OEKO-TEX MADE IN GREEN label. The certification also enables easy and transparent communication of the sustainability commitment to customers and other stakeholders.

Is Protexx PFAS free?

Yes, Protexx Textile Protector is PFAS free. Protexx protects textiles from stains such as drinks, food and natural stains from humans and pets. It is a water-based liquid with modified silicones that create a protective layer around the fabric fiber.

What does Global Recycled Standard mean?

Global Recycled Standard is a certification to boost the use of recycled materials. The Global Recycled Standard includes a higher minimum (50%) recycled content percentage and additional social and environmental requirements related to processing and chemical use.

Can I take my dog?

You can not take your dog or pet to our showrooms and studio. 

Islands

We do not deliver to the Islands. It is not possible to provide service. 

iDEAL

iDEAL | Online betalen via uw eigen bank

 

IDEAL is a payment method that can be used with a bank account at almost any Dutch bank.

Delivery time

Each sofa is delivered within 2 to 3 weeks. As soon as you order it, we will make the sofa for you.

 

For the Netherlands and Belgium:

Depending on the region where you live, possible delivery times in our order process will be given by our furniture delivery company TSN. The state defaults to the first possible delivery time, but if you wish to receive the sofa later, it is possible to select a date up to 6 weeks in advance for delivery via our carrier TSN.

 

For Germany and Austria: 

Your order will be delivered free of charge within 3 weeks. As soon as you have ordered, we will put the sofa into production. Depending on the region, our shipping agent Logsitik Manufaktur (DE) or Cargoe (AT) will plan the day on which the sofa will be delivered. The appointment is made one week before delivery

Which sets and elements can I order from the Liv?

By SIDDE has put together four sets for you to match the size of your living room. By adding a separate element, such as a hocker, to a set, you can mix and match endlessly.

Showroom By SIDDE Leerdam

Experience the entire collection of sofas from By SIDDE in one of our showrooms. Feel the different strong fabrics and discover the sustainable aspects of our brand.

 

The Showroom Leerdam is open on Wednesday to Saturday from 10:00-17:00 and on Sunday from 11:30-16:30. Just walk in or schedule a showroom appointment for interior advice. Our interior advisors are available to help you make the right choice. The Showroom is located in Leerdam (The Netherlands).

 

 

Creditcard

VISA accepteren File:MasterCard Logo.svg - Wikimedia Commons

 

We offer the possibility to pay the amount of the order with your credit card on our website. We accept payments from Visa Mastercard. The payment can then be followed via your own credit card account.

To measure = to know

It is very important to measure in advance whether the new sofa will fit through the door, through the hall, into the living room. Measure every wall. Also include the height of the ceiling. Distinguish between the normal dimensions and the usable space that remains. Consider, for example, radiators or other small things that make the surface less useful. You need more than four inches extra to get a piece of furniture through a door, stairwell or into the elevator. Do you have to turn a corner? Count on some extra space. Tips for doubters: For example, try to get through the door with a flat piece of cardboard of the right size first. Incidentally, often more fits in an elevator than you think, so check that extra carefully.

 

If our carrier comes to deliver the ordered sofa and it appears on the spot that the bank does not fit in the home, then it will be examined in consultation with our carrier whether there are other options for delivery. Provided it is decided to take the sofa with you again and will be offered again later by our carrier, then there are costs involved, these amounts are € 150.00. See also our General Terms and Conditions.

 

If tools have to be used to move into the sofa, such as temporarily removing a window by the glazier, or hiring a moving lift, these costs are for your account. Our transport partner TSN can schedule a moving lift if registered on time.

How can I disconnect the elements?

The various sets consist of individual elements. The elements are upholstered to the floor at the sides.

 

If you want to disconnect the elements, you lift the element with the metal clip. You can dock the metal connectors that are under the other element back under the element.

 

To reconnect the elements, the 2 crocodile jaws must be straight forward. Make sure they are in the same position as the metal pins. Slide the parts together. The happers retract into the pins. You will hear a clicking sound.

 

For further explanation on coupling and uncoupling the elements of the Liv, refer to the manual. This manual explains it per set

Showroom By SIDDE Heerenveen

Walk into our newest showroom in Heerenveen to experience the entire collection of By SIDDE. Feel the different strong fabrics and discover the sustainable aspects of our brand. 

 

The Showroom Heerenveen is open on Wednesday to Saturday from 10:00-17:00 and on Sunday from 11:30-16:30. Just walk in or schedule a showroom appointment for interior advice. Our interior advisors are available to help you make the right choice. The Showroom is located in Heerenveen (The Netherlands).

 

 

Coordinate delivery time

For the Netherlands and Belgium:

 

In the payment procedure of our webshop, it is possible to select a delivery time for placing your order. These data differ per region.

 

One working day before delivery, in the afternoon, you will receive an email from TSN with a time slot within which the delivery will take place. A time slot covers a period of 2 hours.

 

Is your desired delivery date further in the future? Send an email to [email protected] after ordering. Please indicate your order ID and the week in which you want the sofa to be delivered. We immediately consult with our carrier TSN on which day in the relevant week the delivery can be scheduled. We adjust this manually and notify you by email.

 

For Germany and Austria:

It is possible to set a desired delivery date.

In this case, please send us an email with the desired delivery week to [email protected] and we will contact you to make an appointment.

Studio By SIDDE Eerbeek
Meet the By SIDDE Inspiration Studio, a creative extension of our factory. Experience the entire collection of sofas, feel the different strong fabrics and discover sustainable aspects of our brand. The Studio is an inspiration space where we photograph, design and collect the latest trends on a daily basis. 
  
The Inspiration Studio of By SIDDE is open on Friday and Saturday from 10:00 to 17:00. A colleague of ours is present and can help you make the right choice. The Studio is located in Eerbeek (The Netherlands).
 
 
Apple Pay

Wat is Apple Pay?

Apple Pay is de eigen betaalmethode van Apple, beschikbaar in meer dan 35 landen voor alle Apple-gebruikers. Het maakt gebruik van de Wallet-app, waarin de gebruiker zijn betaalkaarten plaatst. De daadwerkelijke betaalmethode hangt dus af van de kaarten die in de Wallet geplaatst zijn. Op dit moment worden alleen creditcards ondersteund. De Wallet kent alle details en voorkeuren van de verschillende kaarten. De betaling wordt voltooid met een scan van de vingerafdruk of gezicht. Hiermee voldoet Apple Pay aan de Strong Customer Authentication (SCA) regelgeving uit de Payment Services Directive 2 (PSD2).

 

Hoe werkt Apple Pay?

Ons systeem detecteert automatisch of je betaalt vanaf een Apple device. Alleen dan wordt Apple Pay getoond als betaalmethode. Na het selecteren van Apple Pay als betaalmethode wordt de betaling voltooid met de Touch ID of Face ID.

Can I order the elements of a set in different colours?

Unfortunately, it is not possible to choose multiple fabric colours in one set. If you wish, you can order several sets via our website. You can choose one fabric colour per set.

 

We make the sofa only when you order it and deliver free of charge within 3 weeks. By keeping the production process simple, we can produce quickly at competitive prices.

Paypal

Koppeling met Paypal | Gripp Bedrijfssoftware

PayPal is an international payment method.

Is it possible to order the elements in a different size?

Unfortunately, it is not possible to order a different size sofa than the models and corresponding sizes we have described in our shop. Customisation within our concept is therefore not possible.

To which floor will be delivered?

Delivery is possible up to the 4rd floor, if it is easily accessible. It is advisable to measure stair width but certainly also the height carefully before delivery or the sofa can be moved in this way by our carrier. 

 

When in doubt, always notify us before delivery. If it does not fit, there may be the possibility to schedule the delivery via a moving lift (only for the Netherlands)

Bancontact

Bancontact

Bancontact is a payment method for customers with a Belgian account.

What is recycling, upcycling, downcycling and circularity?

When it comes to sustainability, many different terms are used. Below, we explain the different terms for you in a simple way.

 

Recycling is often used as a general term for reusing materials or raw materials. If the value of the end product remains more or less the same, it is recycling. Upcycling is a form of recycling where a low-value material is made into something high-value. Downcycling is a form of recycling where the material can be used a few more times in low-value products. The raw material cannot be reused in the same quality.

 


  

When a material or raw material can be reused endlessly, we call it circularity. Circularity is the highest form of recycling. Time after time, materials can be recycled at the same high-quality level. With circularity, the circle remains closed; there is no waste.

Not at home at delivery time

In the unlikely event that no one is present during delivery and the drivers of TSN/DMSL/Cargoe have also tried to reach you by telephone, the sofa will return to the warehouse. It is possible to schedule a new delivery through us, the cost of relisting is € 150,00.

What does FSC® and PEFC™ certified mean?

FSC is an international organisation committed to verandwoord forest management worldwide. This means that social, economic and ecological aspects associated with forest management are taken into account in a balanced way. It comes from Forest Stewardshop Council.

 

PEFC stands for Programme for the Endorsement of Forest Certification and has the same goal as FSC. The differences between the labels mainly have to do with the way certification is regulated. FSC sets its own standards, with forest owners wishing to be certified having to demonstrate compliance. PEFC uses existing laws and regulations as a starting point, supplemented by criteria and standards for sustainable forest management. Most importantly, both labels are committed to responsible forest management. They also ensure that the area of certified forest is increased worldwide.

Sofort

Betalen met Sofort in online casino's - TopCasino 

Sofort Banking is an European payment method. 

Klarna - Pay later

File:Klarna Payment Badge.svg - Wikimedia Commons

 

 Pay afterwards within 14 days of receiving your order.

  • Applying for credit is not necessary. You will receive the order before you have paid. Klarna will send you payment instructions by email. In order to be able to pay via Klarna afterwards, we need your date of birth and your telephone number again in addition to the usual name and address details.

 

Pay attention! Your Klarna invoice must always be paid. The 30-day trial sitting option is separate from the payment obligation to Klarna. In case of return or cancellation, the invoice amount will be refunded to your account.

To which countries does By SIDDE deliver?

Germany, Belgium, Austria, France, Poland and the Netherlands. Delivery to islands belonging to the previously mentioned countries is not possible.

What is formaldehyde?

Formaldehyde is a colourless gas with a pungent odour. Formaldehyde is found in chipboard, MDF, plywood and plywood, among others. More gas is released when the temperature and humidity are high. Formaldehyde can be released from products and into the air. It can then be harmful to your health if you inhale it. If there is not enough ventilation in the house, formaldehyde remains lower in the house.

 

Using board material without formaldehyde is better for people and the environment. The board material used in Liv is glued with an organic glue and contains 0% formaldehyde.

Klarna - Pay in 3

File:Klarna Payment Badge.svg - Wikimedia Commons

 

Pay in 3 

Pay in 3 instalments is an alternative to traditional credit but without any interest, which allows you to split purchases into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 30 days until the full order amount has been paid. In our app, you’ll also have the option to pay off a single instalment or even the entire balance earlier if preferred. However, at this time it’s not possible to change the scheduled payment date to a later date.

 

 

If your order is eligible for ‘Pay in 3 instalments’, you can select the option "SLICE IT" in the checkout and enter your debit or credit card information. When you attempt to place an order using our Pay in 3 payment method an authorisation hold is placed on the card you have connected in the Klarna App, to reserve the funds for the first instalment.

 


As soon as the store ships your order, you will receive an email from Klarna outlining your payment schedule and the first payment will be taken from the reserved amount on your credit/debit card. Your purchase and payments will then be visible and manageable in your Klarna App. So make sure to download the Klarna App to stay in full control and never miss a payment!

 

Good to know: There is no fee to use ‘Pay in 3 instalments’.

 

What is harmolan?

abric Vide is made from 100% harmolan. Harmolan is a residual polymer stretched into yarns. Harmolan can be recycled up to 10 times.

With an average life cycle of 100 years, it is the most sustainable fibre made by man.

 

No water is required to produce harmolan fibres. In addition, the fabrics do not absorb water and are dirt-repellent and quick-drying, making them easy to clean.

Islands

We do not deliver to the Islands. It is not possible to provide service. 

Package of the sofa

Once your sofa is made, it will be packaged in a reusable textile cover. Environmentally friendly packaging. An additional advantage is that you do not have any clutter in the house.

 

Do you want to temporarily store your sofa? Then we can pack the sofa for you in cardboard and plastic. After your order, send an email with this request to [email protected].

 

Klarna - Pay now

File:Klarna Payment Badge.svg - Wikimedia Commons

With the Klarna pay now option it is possible to pay the order directly via Klarna via bank transfer or SEPA direct debit.The SEPA debit will take place within 1 to 2 working days.

5-year stain guarantee

Sofa Liv's Vide fabric is made of 100% harmolan. Harmolan fabrics do not absorb water and are dirt-repellent and quick-drying, making the fabric easy to clean.

 

On sofa Liv, we offer a 5-year Protexx stain guarantee. In contrast, the fabric itself is not Protexx treated, as harmolan fabrics are dirt-repellent by themselves. For this reason, no treatment is needed to achieve the same result.

 

Once you have a stain on your Liv, first remove the excess dirt or liquid with kitchen paper. Then slightly moisten a white cotton cloth and place it on the stain. The dirt will pull up into the cloth. Let the cloth dry. Then rinse the cloth and continue as long as the cloth still picks up colour from the spill. Repeat this process until the stain is gone. Most spills have a colour of their own so you can tell from the white cloth used whether there is still release of the spill. Use cold water for blood or fruit stains and hot water for other stains.

In which packaging material are the elements delivered?

The various elements are delivered in reusable textile furniture covers. We use these again and again for deliveries of the Eco sofa Liv. Because of these textile furniture covers, there is no single-use packaging material.

Is it possible to give my old sofa to the delivery company?

It is only possible in the Netherlands, Belgium and Austria to return your old sofa via our carrier against payment.

 

Delivery via TSN: 

The cost of returning your old sofa are € 49.00 per sofa part.

 

Delivery via MTC Trans: 

The cost of returning your old sofa are €12.50 per sofa part. 

 

Delivery via Cargoe:

The cost of returning your old sofa are € 25.00 per sofa part.

Calculation example: corner sofa (2 sofa parts) x € 25.00 = € 50.00 for collecting the old sofa.

 
A registration must be made 5 days prior to delivery by e-mail [email protected] so that we can continue this to the planning of our carrier. The costs for collection must be paid directly to the drivers upon collection. Your bank will be taken along and deposited.

Saying goodbye to my sofa Liv, what should I do now?

In the design of Liv, conscious thought has been given to the recycling process. If you still want to part with your By SIDDE element sofa Liv, it is possible to return it to our recycling depot. Please contact us for more information.

 

By SIDDE makes sure the materials get a second life.

Delivery with a moving lift

It is possible if delivery is not possible with an indoor lift or stairs to have it delivered, if the building allows it, with a moving lift via our carrier TSN.

 

Delivery via TSN:

The cost for a moving lift are € 195,00 for the Netherlands and Belgium.

 

At the start of the order, this must be reported to By SIDDE at [email protected]. We ensure that our carrier is informed.

 

The indicated costs are charged to you directly by TSN. TSN will ensure that the lift is on time and the TSNemployees will take care of the further relocation. Use of an elevator is possible up to the 8th floor.

 

For Belgium, Germany and Austria, it is not possible to have a moving lift! 

Right of return

Unsatisfied? The article can be returned or exchanged within 30 days of receipt of the sofa or accessory. The sofa will then be picked up by our forwarding carrier (if additional accessories are also sent back, these can be taken by our carrier in the Netherlands and Belgium.) If only accessories are returned or exchanged, these can be picked up by GLS or there is the option of sending them yourself a GLS post office nearby.

 

In any case, this can be communicated to us by email within the reflection period of 30 days. A return form can also be filled in for this notification. After a check when the item is returned and if it is in undamaged condition, you will receive a credit invoice and the amount you paid will be refunded to your account number. If the item is damaged, this depreciation will be deducted from the credit bill.

In the Netherlands, Belgium and Poland, we do not charge extra costs for the first sofa exchange. In France, Germany and Austria we charge delivery costs for the first exchange of € 79.00

For a possible second exchange or return of the second sofa, € 250.00 will be charged for every countries.

 

If our freight forwarder comes to deliver the sofa that has been ordered and it turns out on the spot that the sofa does not fit into the house, we will check with our freight forwarder whether there are other delivery options. Provided it is decided to take the sofa back with you and later offered it again by our carrier, costs will be incurred. These amounts are € 150. See also our general terms and conditions.

 

To register a return or exchange an item, please contact our customer service, send an e-mail stating the order number: [email protected] or call us at: 0031-850670004
You can find the return form in the information manual supplied or here as a digital PDF version.

Delivery of rugs, side tables and accessories

All orders for By SIDDE rugs, side tables and other accessories are sent via the GLS parcel service. After you have ordered and we have processed the order, you will receive a Track & Trace code by email with which you can track the shipment as soon as it is handed over from our warehouse. If you are not at home, you will receive a notification by email with a new delivery date. In most cases the next working day.


Have you ordered a rug, side table or other accessory in combination with a sofa? These are then delivered together via our carrier TSN.

We're glad to help.

Mon - Thu: 9.00 - 17.00
Fri: 9.00 - 15.00

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