Return

How can I return my sofa?

Right of withdrawal and returns
Are you not satisfied? It is possible to withdraw from your bank within 30 days of receipt.

 

1. Withdrawal period
You have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must notify us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form for this, but you are not obliged to do so. To meet the withdrawal period, it is sufficient to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

2. Consequences of the withdrawal
If you cancel the agreement, you will receive back from us all payments that you have made up to that point, without delay and in any case no later than 14 days after we have been informed of your decision to cancel the agreement. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.


Within the Netherlands & Belgium there are no costs associated with returning all our offered sofas and other items, if you use the return procedure below.

 

Do you want to return the sofa for an exchange to a different size, color or model? The 1st exchange is free of charge. In the unlikely event that you exchange the bank a second time within the period of 30 days, the costs for this second exchange will be € 250.00.

 

3. Term of return - Banken By SIDDE
You must make an appointment for the goods to be collected by our transport partner JP Delivery immediately, but in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you return the bank before the 30-day period has expired.

 

A bank that is returned to us must be provided with a copy of your proof of purchase (for example the invoice) and a return form filled in as completely as possible or another unambiguous statement showing your wish to cancel.

 

To return the bank you can contact our customer service [email protected] or Tel. 085 067 00 04.

 

We will then contact our transport partner JP Delivery or VSW with the instruction to collect the bank back, we will pass on the details, and a request to contact you to schedule a day. JP Delivery or VSW ensures that the sofa is packed in a furniture cover. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

 

Upon return to our warehouse, the bank is assessed and determined whether the full amount or an amount with deduction of depreciation will be refunded to you. You will be informed of this by email. You will receive the amount a maximum of 14 days after the cancellation notification has been received. However, we may withhold the refund until we have received the bank back, or you have demonstrated that you have returned the bank, whichever is the earliest.

 

JP Haarlem Delivery
A. Hofmanweg 7
2031 BH Haarlem
Netherlands
T: 023 516 0699

How can I return accessories?

Right of withdrawal and returns

Are you not satisfied? It is possible to revoke it within 30 days of receipt of your carpet / coffee table / cushion.

 

Term of return - Rugs, coffee tables and cushions BY SIDDE
You must return or hand over the goods to us immediately, but in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you send back the goods before the 30-day period has expired.

 

Rugs, coffee tables and cushions that are returned to us must, if possible, be provided with the original, undamaged packaging together with a copy of your proof of purchase (for example the invoice) and a return form that is completed as completely as possible or another unambiguous statement showing your wish to cancel.

 

To return the rug / coffee table / cushion, you can contact our customer service [email protected] or Tel. 085 067 00 04.

What are the costs for a return?

It is possible to dissolve the agreement with regard to the purchase of a product during a cooling-off period of 30 days without giving reasons. There are no costs associated with the return of one of our sofas, rugs, coffee tables and other items if you follow the procedure described in Returns on our website.

 

In all cases, this can be indicated to us by e-mail within the reflection period of 30 days. A return form can also be completed for this notification. After a check upon return of the item, and provided it is in an undamaged condition, you will receive a credit invoice and the amount paid by you will be refunded to your account number. If the item is damaged, this depreciation will be settled on the credit invoice.

 

For exchange to another color, size or model within 30 days: the 1st exchange is free of charge. For a possible 2nd exchange within the 30 day period, € 250.00 costs will be charged.

 

If our carrier comes to deliver the ordered sofa and it appears on the spot that the bank does not fit in the home, then it will be examined in consultation with our carrier whether there may be other options for delivery. Provided it is decided to take the bank with you again and will be offered again later by our carrier, then there are costs involved, these amounts are € 150.00. See also our General Terms and Conditions.

We're glad to help.

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Fri: 9.00 - 15.00

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