Complaints

How can I report a complain?

Our By SIDDE team does its utmost to make your order in our factory with great care and deliver it to you satisfactorily. In the unlikely event that something is not right with the product or service provided by us, we are happy to help you as follows.

 

Send an email to [email protected] with a description of your complaint with clear photos. You will receive a written substantive response (email) from our service team within 3 working days. A complaint can relate to the delivered product or the service.

 

In the event of a well-founded complaint, By SIDDE proposes how to resolve it. The solution will be performed within 4 weeks.

 

If you are not satisfied with the solution provided, you can also submit your complaint to the Disputes Committee via the European ODR Platform.

Link European ODR Platform

Or via the Thuiswinkel disputes committee:

PO Box 90600, 2509 LP in The Hague (www.sgc.nl)

We're glad to help.

Mon - Thu: 9.00 - 17.00
Fri: 9.00 - 15.00

* Studio only open by appointment

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